30 Day Return Policy
Due to the expenses incurred by returns, we make every effort to insure your order is shipped accurately and that the product meets the standards of our advertising. If a return must be made, please note the following policies:
- The return process must begin by either emailing or calling us.
- Items can be returned with a receipt at gun shows or by shipping items back to our wharehouse with copy of receipt.
- We do not accept walk-ins for returns, unless an appointment has been made prior to arriving.
- Returns must be made within 30 days of the original purchase.
- No refunds. Returns shall be credited with store credit.
- Return shipping charges are the customer’s responsibility.
- Upon our receipt of the returned product(s), we reserve the right to evaluate the merchandise to determine if a return or exchange will be made.
- We do not guarantee the fit of any holster. If the customer does not have his firearms with him in order to test fit, then we can only recommend a holster based on information provided by the customer.
- Paradigm dealers are not authorized to accept & process returns.
Please Note: A note explaining the reason for the return and whether an exchange or return is desired should accompany all returns. Be sure to include all current contact information including name, address, daytime phone number, email address and the original invoice number when possible.
Exchanges
When returning merchandise to be exchanged, please include estimated shipping charges to ship the replacement merchandise.
If you have additional questions, please don’t hesitate to contact us. We want to make your shopping experience as simple as possible.
Order Cancellation Policy
All orders are processed by our secure merchant processing service before shipping. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after 5 days, or if the order has been processed. We strictly adhere to the following cancellation policy:
- If you cancel your order BEFORE it has been processed and/or shipped, you will be able to cancel your order free of charge.
- If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will be treated as a Return with all applicable fees.
- Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above, including restocking, cancellation and other applicable fees.
Thank you in advance for your business!